Christmas Delivery Guarantee
Summary: Get your order before Christmas or keep your order with a full refund (details below)
Any order received before 12/17 2:00PM CST will be eligible for a 100% refund without requiring the kits be returned if…
- The order has free shipping (we cannot guarantee to paid shipping locations)
- The order hasn’t been changed after the original order is submitted (we cannot guarantee delivery once changes are made)
- The order hasn’t experienced a carrier reported weather delay (we cannot guarantee what the weather will do)
- The order doesn’t show as delivered before 12/25 12:00 AM CST (we cannot guarantee what happens once the order is delivered)
- The order wasn’t replaced with an equivalent replacement order that shows as delivered before 12/25 12:00 AM CST (replacement orders fulfill our guarantee on original orders)
If your order meets the critiera above, you must request a refund no later than 12/31 11:59PM via email, chat, or phone to receive a 100% refund.
Estimated delivery dates can be viewed in the cart (must set location), on the checkout page, and in order confirmation emails.
All orders in the United States and Canada are Made in U.S.A and ship from our California, Tennessee, Maryland, or Toronto warehouses.
All orders in Europe are Made in Switzerland and ship from our UK or Netherlands warehouses.
We do not offer expedited shipping at this time.
Please note, the Canadian province of British Columbia may experience significant shipping delays in several areas across the province due to severe weather damage to multiple main highways. We can not guarantee shipping times for these areas at this time.
|APO Military Addresses||$10 plus $15 per kit|
|Alaska / Hawaii / Puerto Rico||$15 plus $20 per kit|
|Rest of United States||FREE|
|Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Monaco, Netherlands, Poland, Switzerland, United Kingdom||FREE|
|Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden||$5 plus $3.50 per kit|
|Andorra, Cyprus, Guernsey, Jersey, Malta, San Marino||$20 plus $25 per kit|
All orders in UK and EU include VAT and will not incur any additional import fees. All orders to addresses in Europe outside the EU may incur additional import fees.
At this time, we are only accepting orders with a shipping address in the US, Canada and the European countries listed above. The shipping address must be a physical address (not a PO box).
Damaged or Stolen Shipments
Once we deliver your order to the carrier (normally UPS but USPS for APO addresses), we are not responsible for damage to your order or replacing your order if stolen once delivered. Please contact the carrier to file an appropriate claim.
No logo is on the shipping box; instead, the orders are shipped in a plain brown shipping box to avoid giving away the surprise.
A packing slip is included inside the shipping box; however, the packing slip only includes a list of items in the shipping box without any prices.
Shipping to Multiple Locations
To ship an order to multiple locations, individual orders should be submitted for each location. However, a volume discount can be applied to the combined orders if the following criteria are met…
- Each order was placed within one hour of the first order
- Each order is for two kits or more (single kit orders do not qualify)
If you’ve placed multiple orders that meet the criteria above, please contact firstname.lastname@example.org to receive a partial refund on the last order to price match as if a single order had been placed. Please include each order number in the request to expedite your partial refund.
If you would like to contact us concerning any matter relating to this Shipping Policy, you may do so via the contact form, send an email to email@example.com or write a letter to Make-A-Fort, PO Box 708, Andover, KS 67002.
This document was last updated on August 12th, 2021